{"id":1183,"date":"2021-09-29T13:54:52","date_gmt":"2021-09-29T10:54:52","guid":{"rendered":"https:\/\/pallasolive.com\/?page_id=1183"},"modified":"2021-11-17T14:51:38","modified_gmt":"2021-11-17T11:51:38","slug":"iade-iptal-kosullari","status":"publish","type":"page","link":"https:\/\/pallasolive.com\/en\/iade-iptal-kosullari\/","title":{"rendered":"\u0130ADE \/ \u0130PTAL KO\u015eULLARI"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

\u0130ptal ve \u0130ade Ko\u015fullar\u0131<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u0130PTAL KO\u015eULLARI<\/b><\/p>

Sipari\u015f \u0130ptal Etme \/ Cayma Hakk\u0131 Sipari\u015finizi olu\u015fturman\u0131z\u0131n ard\u0131ndan 30 dakika i\u00e7erisinde iptal edebilirsiniz. Sipari\u015flerim men\u00fcs\u00fcne gelerek Sipari\u015finizin i\u00e7inde yer alan\u00a0\u0130ptal Et\u00a0butonuna bir kez t\u0131klaman\u0131z yeterlidir.<\/p>

\u00dccret iadeniz sipari\u015f durumunuz \u0130ptal Edildi g\u00f6r\u00fcnd\u00fc\u011f\u00fcnde e\u015f zamanl\u0131 olarak ger\u00e7ekle\u015fmektedir. Kart\u0131n\u0131za yans\u0131mas\u0131 Bankadan bankaya de\u011fi\u015febilmekle birlikte birka\u00e7 g\u00fcn i\u00e7inde ger\u00e7ekle\u015fmekte olup, detayl\u0131 takibini bankan\u0131zdan sa\u011flayabilirsiniz.Kart\u0131n\u0131za yans\u0131t\u0131lacak olan iade bedelinin i\u015flem s\u00fcresi firmam\u0131z\u0131n sorumlulu\u011funda de\u011fildir.<\/p>

E\u011fer, \u2018\u2019\u0130ptal Et\u2019\u2019 butonunuz aktif de\u011filse, 30 dakikal\u0131k s\u00fcreniz dolmu\u015f demektir. Bu durumda iptal yap\u0131lamayacakt\u0131r ancak kargo taraf\u0131ndan getirilen sipari\u015fi teslim almaman\u0131z veya teslim alarak \u0130ADE\/CAYMA prosed\u00fcr\u00fcn\u00fc yerine getirmeniz halinde de iade i\u015flemleri ger\u00e7ekle\u015ftirilecektir.<\/p>

\u00a0<\/b><\/p>

\u0130ADE KO\u015eULLARI<\/b><\/p>

Sipari\u015f \u0130ade Etme \/ Cayma Hakk\u0131 Prosed\u00fcr\u00fc<\/p>

T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Mevzuat gere\u011fi\u00a0T\u00dcKET\u0130C\u0130, Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi’nden 14 (ond\u00f6rt) g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin cayma hakk\u0131na sahiptir.<\/p>

Ancak Pallas Olive da m\u00fc\u015fterilerimiz, sipari\u015fini teslim ald\u0131\u011f\u0131 g\u00fcnden itibaren 30(Otuz)\u00a0g\u00fcn s\u00fcresince iade ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinde cayma hakk\u0131na sahiptir.<\/p>

Cayma hakk\u0131 s\u00fcresi, hizmet ifas\u0131na ili\u015fkin s\u00f6zle\u015fmelerde s\u00f6zle\u015fmenin kuruldu\u011fu g\u00fcn; mal teslimine ili\u015fkin s\u00f6zle\u015fmelerde ise T\u00dcKET\u0130C\u0130’ nin veya T\u00dcKET\u0130C\u0130 taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn ba\u015flar. Ancak T\u00dcKET\u0130C\u0130, s\u00f6zle\u015fmenin kurulmas\u0131ndan mal\u0131n teslimi tarihini takip eden 30(Otuz) g\u00fcnl\u00fck s\u00fcre i\u00e7inde belirtilen \u015fartlara haiz olmak \u00fczere cayma hakk\u0131n\u0131 kullanabilir. Cayma hakk\u0131 s\u00fcresinin belirlenmesinde;<\/p>

Tek sipari\u015f konusu olup ayr\u0131 ayr\u0131 teslim edilen mallarda, T\u00dcKET\u0130C\u0130’ nin veya T\u00dcKET\u0130C\u0130 taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin son mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn, Birden fazla par\u00e7adan olu\u015fan mallarda, T\u00dcKET\u0130C\u0130’ nin veya T\u00dcKET\u0130C\u0130 taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin son par\u00e7ay\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn, Belirli bir s\u00fcre boyunca mal\u0131n d\u00fczenli tesliminin yap\u0131ld\u0131\u011f\u0131 s\u00f6zle\u015fmelerde, T\u00dcKET\u0130C\u0130’ nin veya T\u00dcKET\u0130C\u0130 taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin ilk mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn esas al\u0131n\u0131r.<\/p>

\u0130ade i\u00e7in yapman\u0131z gerekenler s\u0131ras\u0131yla a\u015fa\u011f\u0131daki gibidir;<\/p>

Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc kargodan teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren\u00a030(Otuz)\u00a0 g\u00fcn i\u00e7erisinde iade ko\u015fullar\u0131 dahilinde \u00fccret \u00f6demeden Yurti\u00e7i Kargo ile depo adresimize g\u00f6ndererek iadenizi ger\u00e7ekle\u015ftirebilirsiniz.\u00a0 Yurti\u00e7i kargo kolay iade kodunuzu almak i\u00e7in; sipari\u015flerim sayfas\u0131nda yer alan kolay iade butonuna t\u0131klay\u0131n. \u0130ade etmek istedi\u011finiz \u00fcr\u00fcnleri ve iade nedeninizi se\u00e7erek \u0130ade Talebi Olu\u015ftur butonuna t\u0131klay\u0131n. \u0130ade edece\u011finiz \u00fcr\u00fcnleri paketleyip kolay iade kargo koduyla Yurti\u00e7i Kargo’ya teslim edin. Kolay iade kargo kodu olmadan iade edilen sipari\u015fler kabul edilmeyecektir. Kolay iade kargo kodu ile sadece YURT\u0130\u00c7\u0130 Kargodan i\u015flem ger\u00e7ekle\u015ftirebilirsiniz. Yurti\u00e7i Kargo ile g\u00f6nderece\u011finiz iadelerinizi direkt olarak iade adresimiz: Harbiye Mh. Cumhuriyet Cd. Elmada\u011f Han Apt. No 32 Kat 4 \u015ei\u015fli\/\u0130stanbul<\/p>

g\u00f6nderebilirsiniz. \u0130adenizi siteden ger\u00e7ekle\u015ftirmek istiyorsan\u0131z fatura ya da sevk irsaliyenizi yan\u0131n\u0131zda bulundurman\u0131z yeterlidir.<\/p>

\u0130ade edece\u011finiz \u00fcr\u00fcn\u00fc faturan\u0131z ile birlikte anla\u015fmal\u0131 kargo firmam\u0131z Yurti\u00e7i Kargo\u2019\u00a0ya \u00fccretsiz olarak teslim edebilirsiniz.<\/p>

Siteden al\u0131nan \u00fcr\u00fcnlerin iade edilebilmesi, \u00fcr\u00fcn\u00fcn ambalaj\u0131n\u0131n a\u00e7\u0131lmam\u0131\u015f, bozulmam\u0131\u015f ve \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f olmas\u0131 \u015fart\u0131na ba\u011fl\u0131d\u0131r.
Hijyen kapsam\u0131n\u0131 giren k\u00fclot ve maskeler \u00fcr\u00fcnlerinin\u00a0hi\u00e7bir ko\u015fulda iadesi yap\u0131lmamaktad\u0131r.<\/p>

Sipari\u015finizin tamam\u0131 iade olacaksa faturan\u0131z\u0131n her iki n\u00fcshas\u0131n\u0131 da, sipari\u015finizde sizde kalacak \u00fcr\u00fcnler varsa, sadece ilk n\u00fcshas\u0131n\u0131 g\u00f6ndermeniz yeterlidir.<\/p>

\u0130ade g\u00f6nderiniz depomuza ula\u015ft\u0131ktan sonra 7(yedi) i\u015f g\u00fcn\u00fc i\u00e7erisinde \u00fccret iadeniz sa\u011flanmaktad\u0131r.\u00a0(Hafta sonlar\u0131 ve resmi tatil g\u00fcnleri dahil de\u011fildir.)<\/p>

Banka kaynakl\u0131 manuel iade s\u00fcreci ya\u015fanabilmektedir. Manuel iadelerde 15 i\u015f g\u00fcn\u00fc i\u00e7erisinde \u00fccret iadeniz sa\u011flanmaktad\u0131r. Ancak bankadan kaynakl\u0131 olarak uzayan iade s\u00fcreci i\u00e7in firmam\u0131z\u0131n herhangi bir sorumlulu\u011fu bulunmamaktad\u0131r.<\/p>

\u0130ade g\u00f6nderisinin hatal\u0131 adrese ula\u015fmas\u0131 sonucu, depomuza teslimat s\u00fcresi de\u011fi\u015febilir.<\/p>

\u0130ade s\u00fcresi g\u00f6nderimi sa\u011flad\u0131\u011f\u0131n\u0131z tarihten itibaren de\u011fil, depomuza ula\u015ft\u0131\u011f\u0131 tarihten itibaren ba\u015flar.<\/p>

\u0130ade g\u00f6nderisi sizin taraf\u0131n\u0131zdan ger\u00e7ekle\u015ftirildi\u011fi i\u00e7in g\u00f6nderimi sa\u011flad\u0131\u011f\u0131n\u0131z kargo firmas\u0131ndan\/\u015fubesinden takip numaran\u0131z\u0131 siz talep edebilirsiniz.<\/p>

Bu numara ile g\u00f6nderi takibi ve teslimat tarihini kontrol edebilirsiniz.<\/p>

\u00dccret iadeniz ger\u00e7ekle\u015fti\u011finde \u00fcye mail adresinize bilgi maili g\u00f6nderimi sa\u011flanmaktad\u0131r.<\/p>

\u0130ade edilmek istenen \u00fcr\u00fcn ile birlikte orijinal fatura, irsaliye (T\u00fcketici\u2019 de bulunan b\u00fct\u00fcn kopyalar\u0131) ve iade sebebini de i\u00e7eren bir dilek\u00e7e g\u00f6nderilmesi gereklidir.<\/p>

\u00dcr\u00fcn se\u00e7iminde uyumsuzluk problemi ya\u015fanabilecek \u00fcr\u00fcnler i\u00e7in, teknik destek al\u0131nmas\u0131 ve devam\u0131nda uygun \u00fcr\u00fcn\u00fcn tespiti ile sipari\u015f verilmesi gerekmektedir.<\/p>

Gizli ay\u0131plar d\u0131\u015f\u0131nda \u00fcr\u00fcn iade taleplerinin, \u00fcr\u00fcn\u00fcn M\u00fc\u015fteri taraf\u0131ndan teslim al\u0131nmas\u0131ndan itibaren 30(Otuz) g\u00fcn i\u00e7erisinde yap\u0131lmas\u0131 gerekmektedir.<\/p>

30(Otuz) G\u00fcnl\u00fck s\u00fcre mutlak s\u00fcre olarak belirlenmi\u015f olup, T\u00fcketici yasas\u0131 gere\u011fi 14 g\u00fcn olarak belirlenmi\u015f s\u00fcre Pallas Olive taraf\u0131ndan M\u00fc\u015fteri lehine olacak \u015fekilde uzat\u0131lm\u0131\u015ft\u0131r. Bu hususa \u00f6zellikle dikkat edilmesi rica olunur. \u0130adeler mutlak surette \u00fcr\u00fcn\u00fcn orijinal kutusu ve\/veya ambalaj\u0131 ile birlikte yap\u0131lmal\u0131d\u0131r. (Orijinal kutu\/ambalaj, e\u011fer teslimat a\u015famas\u0131nda mevcutsa \u00fcr\u00fcn\u00fcn kendi kutusu yada ambalaj\u0131d\u0131r. Sipari\u015finizin teslim edildi\u011fi koli de\u011fildir.)<\/p>

A\u015fa\u011f\u0131da belirtilen s\u00f6zle\u015fmelerde iptal ve iade i\u015flemi yap\u0131lmas\u0131 m\u00fcmk\u00fcn de\u011fildir;<\/p>

\u2022 \u00c7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek mallar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022T\u00fcketici’nin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallara ili\u015fkin s\u00f6zle\u015fmeler, (\u00d6rn. perde ve benzeri \u00f6l\u00e7\u00fc verilerek al\u0131nan, t\u00fcketici’ye \u00f6zel imal edilen ya da dikilen ya da sat\u0131\u015fa arz\u0131ndaki durumu T\u00fcketici talebine istinaden de\u011fi\u015ftirilen, ki\u015fiye \u00f6zel uyarlanan)<\/p>

\u2022 Fiyat\u0131 finansal piyasalardaki dalgalanmalara ba\u011fl\u0131 olarak de\u011fi\u015fen ve SATICI veya sa\u011flay\u0131c\u0131n\u0131n kontrol\u00fcnde olmayan mal veya hizmetlere ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olan mallardan; iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayanlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Tesliminden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve do\u011fas\u0131 gere\u011fi ayr\u0131\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan mallara ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Mal\u0131n tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olmas\u0131 halinde maddi ortamda sunulan kitap, dijital i\u00e7erik ve bilgisayar sarf malzemelerine ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Abonelik s\u00f6zle\u015fmesi kapsam\u0131nda sa\u011flananlar d\u0131\u015f\u0131nda, gazete ve dergi gibi s\u00fcreli yay\u0131nlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Elektronik ortamda an\u0131nda ifa edilen hizmetler veya T\u00dcKET\u0130C\u0130ye an\u0131nda teslim edilen gayri maddi mallara ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Cayma hakk\u0131 s\u00fcresi sona ermeden \u00f6nce, T\u00dcKET\u0130C\u0130’nin onay\u0131 ile ifas\u0131na ba\u015flanan hizmetlere ili\u015fkin s\u00f6zle\u015fmeler,<\/p>

\u2022 Orjinal kutusu\/ambalaj\u0131 bozulmu\u015f (\u00f6rne\u011fin orjinal kutu\/ambalaj\u0131 y\u0131rt\u0131lm\u0131\u015f, farkl\u0131 bir kutu\/ambalaj i\u00e7erisine konulmu\u015f, kutu\/ambalaj \u00fczerine kargo etiketi\/g\u00f6nderi ya da sair bilgiler ayr\u0131ca yap\u0131\u015ft\u0131r\u0131lm\u0131\u015f ve\/veya ambalaj\/kutu koli band\u0131 ile bantlanm\u0131\u015f veya \u00fczerine yaz\u0131 yaz\u0131lm\u0131\u015f koli\/ambalajl\u0131 \u00fcr\u00fcnler kabul edilmemektedir), ekonomik de\u011ferini\/tekrar sat\u0131labilme \u00f6zelli\u011fini kaybetmi\u015f, bir kez dahi olsa kullan\u0131lm\u0131\u015f, herhangi bir \u015fekilde hasar verilmi\u015f, herhangi bir \u015fekilde Sat\u0131c\u0131dan kaynaklanmayan nedenler ile ba\u015fka bir m\u00fc\u015fteri taraf\u0131ndan sat\u0131n al\u0131namayacak durumda olan vb. \u00fcr\u00fcnlerin iadesi kabul edilmemektedir.<\/p>

\u00a0<\/b><\/p>

\u0130ade \u0130\u015flemleri<\/b><\/p>

Yukar\u0131da belirtilen \u015fartlara uyan iade talebi hususunda T\u00fcketici;<\/p>

\u00dcr\u00fcn\u00fcn orijinal ambalaj\u0131n\u0131n hasar g\u00f6rmesini \u00f6nleyecek \u015fekilde (\u00fcr\u00fcn, fatura irsaliye vb. ile birlikte) “Sa\u011flam bir mukavva kutunun ya da benzeri ambalaj i\u00e7ine koyarak” taraf\u0131m\u0131za g\u00f6nderecek,<\/p>

Usul\u00fcne uygun iade taraf\u0131m\u0131za ula\u015ft\u0131\u011f\u0131nda, talep \u0130ade b\u00f6l\u00fcm\u00fc taraf\u0131ndan incelenir,<\/p>

Gerekirse \u00fcr\u00fcn\u00fcn yetkili servisine ya da tedarik\u00e7i firmaya test etmeleri i\u00e7in g\u00f6nderilir.<\/p>

T\u00fcketici\/M\u00fc\u015fteri iade talebi, yukar\u0131da belirtilen \u015fartlara ve ilgili yasal mevzuata uygun ise iade i\u015flemi\/s\u00fcreci ba\u015flat\u0131l\u0131r.<\/p>

\u0130ade s\u00fcresi 3(\u00fc\u00e7)-7(yedi) g\u00fcn aras\u0131nda de\u011fi\u015fmektedir. \u0130ade b\u00f6l\u00fcm\u00fc taraf\u0131ndan incelenen iade i\u00e7in M\u00fc\u015fteri\/T\u00fcketici ile irtibat sa\u011flanarak, tercihine g\u00f6re yeni \u00fcr\u00fcn g\u00f6nderimi, para iadesi i\u015flemlerinden biri ger\u00e7ekle\u015ftirilir. \u0130\u015f bu iade i\u015flemleri kapsam\u0131nda belirtilen ko\u015fullar\u0131 sa\u011flamayan iade talepleri kesinlikle kabul edilmeyecek\/al\u0131nmayacakt\u0131r ve M\u00fc\u015fteriye\/T\u00fcketici\u2019 ye iade edilecektir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u0130ptal ve \u0130ade Ko\u015fullar\u0131 \u0130PTAL KO\u015eULLARI Sipari\u015f \u0130ptal Etme \/ Cayma Hakk\u0131 Sipari\u015finizi olu\u015fturman\u0131z\u0131n ard\u0131ndan 30 dakika i\u00e7erisinde iptal edebilirsiniz. Sipari\u015flerim men\u00fcs\u00fcne gelerek Sipari\u015finizin i\u00e7inde yer alan\u00a0\u0130ptal Et\u00a0butonuna bir kez t\u0131klaman\u0131z yeterlidir. \u00dccret iadeniz sipari\u015f durumunuz \u0130ptal Edildi g\u00f6r\u00fcnd\u00fc\u011f\u00fcnde e\u015f zamanl\u0131 olarak ger\u00e7ekle\u015fmektedir. Kart\u0131n\u0131za yans\u0131mas\u0131 Bankadan bankaya de\u011fi\u015febilmekle birlikte birka\u00e7 g\u00fcn i\u00e7inde ger\u00e7ekle\u015fmekte olup, detayl\u0131 […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/pages\/1183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/comments?post=1183"}],"version-history":[{"count":31,"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/pages\/1183\/revisions"}],"predecessor-version":[{"id":1772,"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/pages\/1183\/revisions\/1772"}],"wp:attachment":[{"href":"https:\/\/pallasolive.com\/en\/wp-json\/wp\/v2\/media?parent=1183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}